Lost & Found
Losing something is never fun, but Guest Services is happy to help! View found items in real time during and after the show.
How It Works
- Search for your lost item in the section below.
- Don’t see your item? Fill out an Alert. By creating an Alert, you’ll get notified when an item in your category gets turned in. So, no need to constantly revisit the Guest Services team all weekend!
- View this online Lost & Found in the Splash House Mobile App anytime or stop by any Guest Services location for further assistance during festival hours.
- Saw your item? Claim it! Submit a Claim and our Guest Services team will get back to you as soon as possible with pick-up instructions or mailing options.
- Check out our Lost & Found FAQ for more information.
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Where is Lost & Found located?Find our team in the lobby between Lockers and the PSSC front desk. View found items ONLINE ANYTIME on this page
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When is it open?Our staff is available up to an hour after music programming each day. View items ONLINE ANYTIME on this page.
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What if I left the festival? How do I get my stuff back?If you missed us during our hours of operation, and we’ve verified ownership from your Claim, you can select shipping from your confirmation email.
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How updated is the inventory on Lost & Found?Items are added to the website as soon as they are turned in to our team. The website has the most up-to-date inventory at that time.
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What if I found something at Surf Club? Where do I turn it in?Take found items to our Guest Services team located inside the PSSC lobby, near the Lockers. Please DO NOT hand over items to random staff or guards.
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I see my item! How do I get it back?Submit a Claim for the item. We’ll ask for additional details to verify ownership if necessary. Once confirmed, you’ll receive an email with pick up and shipping information.
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What if I don't see my item on the website?We encourage you to submit an Alert. If an item similar to yours is turned in, you’ll get a notification to check the website.
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What if I think my item was stolen?We recommend filing a crime report with the Palm Springs Police Department.
